Welcome to HDH Maintenance and Custodial Services

Maintenance Services is dedicated to providing residents with an environment free from worries of malfunctioning plumbing, electrical, mechanical, safety, and structural defects. If you have a custodial or maintenance problem, let us know, and we’ll respond ASAP. All requests are taken 24/7 through our Customer Service Center at 858.534.2600.

When calling our Customer Service Center be prepared with:

• College name
• Building
• Suite or apartment number
• Phone number
• Last name

When will my request be filled?

It depends on whether or not your request is an emergency! Anything in your living space that:

• is hazardous to you or others
• could cause damage to personal belongings or the living unit

Please call in any alarms, smell of smoke or natural gas, and/or flooding as soon as you notice them. These will be handled in the order that they are called in. Response to all other repair requests will be handled at the earliest possible opportunity.

Maintenance does not provide service for:

• Telephone HDH is responsible for providing the phone wiring and jack only. Establishing actual phone service is the resident's responsibility.
  • We’ve contracted with Pacific Bell to provide repair services to the telephone wiring should a problem arise. To obtain this service call 1.877.7CAMPUS and a Pacific Bell representative familiar with the University system will bill HDH directly for any line repairs needed.
• Cable Television For initial help, contact the HDH Help Desk at 858.534.2600.
• Computer Support Please contact ResNet at 858.822.2800 or visit http://resnet.ucsd.edu.
• Insect, Pest, and Rodent Control Please contact the Residential Life office in your area.

Custodial Services

Housing Custodial Services is committed to keeping your living environment clean and comfortable. We are interested in your needs and will work with you to resolve any problems or concerns.

This page provides you with information about our services and informs residents of ways we can work together to provide excellent service. We encourage you to read your Residential Life Handbook and your Residential Housing Contract carefully for details about your particular college. Our staff looks forward to working with you to make your stay at UC San Diego enjoyable.

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Housekeeping Info

Custodial Responsibilities

This is a list of tasks intended to give you a better understanding of the services we will provide. This list is not comprehensive.

Items Incorporated from the Residential Housing Contract

Recess Access: If you are assigned to a Residence Hall Style unit, you will be required to leave the premises during Winter and Spring breaks. Please reference Appendix C in your Residential Housing Contract and the list of Residence Hall Style units provided below to determine if this applies to you. Contact your Residence Life office for questions about access during breaks.

College Residences

You can assist us by…

• Getting to know the people who are permitted to be in your residence. This helps prevent unauthorized access to the area.
• Taking your trash and recycling materials out to the designated receptacles.
• Using a bathroom caddy.
• Immediately reporting any necessary maintenance or cleaning needs, such as fresh carpet stains, dripping faucets and showers, etc., to 858.534.2600.
• Keeping all hallways, stairwells, and walkways in front of doors and elevators clear of any obstacles or storage boxes.
• Returning all Dining Services food trays, dishes, and silverware back to the campus restaurants.
• Checking out a vacuum from your RA or HA when your bedroom requires vacuuming.

You can assist us by not…

• Stacking food trays, glasses, and dishes in your suite or apartment.
• Installing your own locks on your room or apartment door.
• Storing bikes in common areas, lounges, hallways or stairwells.
• Making any modifications or alterations to your room.
• Flushing anything other than toilet paper or toilet seat covers down the toilet.
• Removing any furniture from its designated area.

Service During Breaks

Service will be provided during the first week of Winter break. There will be no cleaning service during Spring break.

Holiday Cleaning Schedules

During a University holiday, your cleaning service will be provided on an adjusted schedule. If the holiday falls on a Friday, the service will occur in the prior week. If the holiday falls on a Monday, the service will occur during the following week. Cleaning service times will be shorter during holidays in order to service all units within a shorter time frame.

Lofts and Bunking

Loft and Bunking services are not available except when the University has assigned additional students to a specific room to meet guarantees.

Lock and Key Control

Call your Resident Dean’s Office to report lock repairs. After hours and weekend emergency service is available by calling the Customer Service Center at 858.534.2600. Lost or misplaced keys are a major threat to your safety and must be reported immediately. A fee will be charged for key replacement. An additional fee may be charged if a complete lock change is necessary.

For your security...

• Keep your doors locked at all times.
• Know who is authorized to enter your residence.

Customer Service Center: 858.534.2600

Feel free to call for routine housekeeping, maintenance needs, or emergency repairs in your residence. An emergency repair is defined as a condition that will cause major damage if not repaired within twenty-four (24) hours or one that directly jeopardizes your safety and/or security.

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